A sense of humor helps a lot too.

• Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
• Assist customers with their items purchased through an e-commerce website
• Convey interest in each customer through their words with courtesy, attention, and a friendly and caring image
• Providing alternatives to products items, which are not available on the e-commerce website
• Follow standard processes and procedures when it comes to providing the resolution
• Staying up to date with the latest updates on system information, process changes, and future updates

Specifications:

• O Levels Intermediate or above
• Excellent Written and Verbal English communication
• Proficiency with MS Office (Particularly MS Excel and MS Word)

Why should you join us?

• You want to work in a place where you can give your best effort and improve on your skills.
• You have empathy and can place yourself into the shoes of the people you interact with.
• You have a sense of humor and know when it\'s appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent.
• You are able to take your thoughts and put them together in an easy-to-understand language.
• You are able to convey your messages in a friendly, accurate, and jargon-free way.

Other competencies we are looking for:

• Critical Thinking
• Time Management
• Specialist Focus
• Organizing
• Priority Setting
• Problem-Solving
• Professional Composure