We are seeking a friendly and detail-oriented Customer Support Officer to join our team. You will be the first point of contact for our customers, providing assistance and resolving inquiries in a professional and timely manner.

Responsibilities:

• Respond to customer inquiries via phone, email, or chat

• Resolve customer issues efficiently and with empathy

• Maintain accurate records of customer interactions

• Escalate complex issues to the appropriate department

• Provide feedback to improve customer service processes

Requirements:

• Excellent communication and problem-solving skills

• Previous experience in a customer service role is a plus

• Ability to stay calm under pressure

• Basic computer skills and familiarity with customer support tools

• Strong attention to detail and organizational skills