Key Responsibilities: 

Manage Patient Medical Records: Maintain and update electronic health records (EHR) with accurate patient details, ensuring all information is current and complete. 

Schedule and Confirm Appointments: Coordinate and confirm patient appointments with medical professionals while optimizing scheduling efficiency. 

Handle Incoming Calls & Inquiries: Address patient queries and assist with concerns from pharmacies, hospitals, doctor’s offices, and state insurance providers. 

Assist with Billing & Insurance Verification: Verify patient insurance benefits, process claims, and ensure accurate billing support. 

Provide Professional Communication: Answer phone calls and respond to emails in a timely, courteous, and professional manner.