We are looking for a Support Operations Manager to lead our customer support team and ensure smooth daily operations.

Responsibilities:

• Oversee support team performance

• Improve customer service processes and efficiency

• Handle escalated customer issues

• Monitor KPIs and generate reports

• Train and guide support staff

Requirements:

• Prior experience in customer support or operations

• Strong leadership and communication skills

• Ability to manage teams and workflows

• Problem-solving mindset