We are looking for a passionate and results-oriented Call Center Agent with experience in Energy and Home Warranty campaigns to join our dynamic team.

Key Responsibilities:

• Handle inbound and outbound calls professionally and efficiently.

• Provide accurate information and assistance regarding Energy and Home Warranty products/services.

• Resolve customer concerns with a problem-solving and customer-first mindset.

• Use previous campaign experience to maximize sales and improve retention.

• Convert inquiries into successful sales using persuasive communication skills.

• Consistently achieve and exceed daily, weekly, and monthly sales targets.

• Maintain detailed and accurate records of calls, sales, and customer interactions.

• Prepare and submit regular performance and call activity reports.

• Collaborate with team members and supervisors for continuous improvement.

Requirements:

• Minimum 2 years of call center experience, with a strong background in Energy and Home Warranty campaigns.

• Education: Intermediate (or equivalent) or higher.

• Excellent communication skills in English (both verbal and written).

• Strong sales, negotiation, and customer service skills.

• Comfortable working in a high-pressure, fast-paced night-shift environment.

• Proficient in using call center tools, CRM systems, and reporting dashboards.

Work Schedule:

• Night Shift: Monday to Friday

• Weekends Off: Saturday & Sunday

Compensation & Benefits:

• Competitive base salary.

• Performance-based daily, weekly, and monthly commissions.

• Friendly and collaborative work environment.

• Opportunities for career advancement and professional development.

• Incentives for top performers.