Senior Customer Support Executive

MPS Ltd, Lahore

Apply By : Jun 5, 2025 |
Job Description (Total Position: 20)

We seek a dedicated professional who takes ownership of his/her accounts, resolves customersโ€™ issues, addresses the core of each query, and delivers service that earns our customers\' trust.

๐—˜๐—ฑ๐˜‚๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป:

Candidates with foreign degrees or UK exposure will be preferred.

๐—ช๐—ฒ ๐—ฎ๐—ฟ๐—ฒ ๐—น๐—ผ๐—ผ๐—ธ๐—ถ๐—ป๐—ด ๐—ณ๐—ผ๐—ฟ ๐˜€๐—ผ๐—บ๐—ฒ๐—ผ๐—ป๐—ฒ ๐˜„๐—ต๐—ผ:

  • Must have excellent command of spoken English and can professionally comprehend and resolve customer issues.
  • Effectively responds to inbound calls to investigate, process, and resolve customer inquiries promptly.
  • Make calls to the customers to resolve customersโ€™ concerns, and collect payments to support team and departmental objectives.
  • Embraces teamwork and is willing to go the extra mile for his/her team\'s success.
  • Works closely with cross-functional teams to ensure customersโ€™ issues and complaints are addressed in accordance with company-wide compliance protocols and procedures.

๐—ฃ๐—ผ๐˜€๐—ถ๐˜๐—ถ๐—ผ๐—ป๐˜€: 20

๐—ฃ๐—ฒ๐—ฟ๐—ธ๐˜€ ๐—ฎ๐—ป๐—ฑ ๐—•๐—ฒ๐—ป๐—ฒ๐—ณ๐—ถ๐˜๐˜€:

  • Punctuality Bonus
  • Commissions/Incentivesย 
  • Medical Allowance
  • Fuel Allowance
  • Leave Encashment
  • UMMRAHย 
 
 
Category
Client Services & Customer Support
Gender
No Preference
Minimum Education
Masters
Degree Title
Candidates with foreign degrees or UK exposure will be preferred
Minimum Experience
1 Year
Salary Range
PKR. 0 - 0/Month